Privacy Policy

Information Collection and Purpose

When you engage with Finplatbe, we collect information that helps us provide better services and educational resources. This isn't about gathering data for its own sake – it's about understanding how to improve your learning experience and optimize our platform's effectiveness.

The data we collect serves specific purposes: personalizing your learning journey, measuring program effectiveness, and identifying areas where we can enhance our educational offerings. We're not interested in irrelevant personal details – only information that directly contributes to your success.

Data Usage and Processing

Here's how we actually use the information you entrust to us. Every piece of data serves a specific function in improving your experience or optimizing our services. We don't process information without clear business reasons.

Your learning data helps us identify knowledge gaps and customize educational content to match your current skill level. When you struggle with specific concepts, we can adjust the curriculum accordingly. When you excel in certain areas, we can accelerate your progress or suggest advanced topics.

Communication data enables us to respond appropriately to your questions and provide relevant updates about new programs or resources. We track which types of information you find most valuable, so we can focus our efforts where they matter most.

Data Sharing and Third-Party Relationships

We maintain strict control over who has access to your information. Sharing only occurs when it directly benefits your learning experience or when legally required. Here's exactly when and why we might share your data:

Educational partners who provide specialized content or certification programs may receive relevant portions of your learning history. This ensures seamless integration between different educational components and prevents you from repeating material you've already mastered.

We never sell your personal information to marketing companies or unrelated third parties. Any data sharing arrangement includes strict confidentiality agreements and limits on how information can be used.

Your Rights and Control Options

You have significant control over your personal information and how we use it. These rights aren't just theoretical – we've built practical systems that make it easy for you to exercise them.

Access rights mean you can request a complete copy of all information we hold about you. This includes your learning records, communication history, and any analytical data we've derived from your platform usage. We provide this information in a readable format within 30 days of your request.

Correction rights allow you to update or fix any inaccurate information in our systems. If your professional background changes or your learning goals shift, you can modify these details directly through your account settings or by contacting our support team.

Portability rights mean you can export your learning data to use with other educational platforms. We provide standardized formats that make it easy to transfer your progress and achievements elsewhere if you choose.

Security Measures and Protection

Protecting your information requires multiple layers of security, both technical and procedural. We've implemented comprehensive measures that address different types of potential threats.

Encryption protects your data both when it's transmitted to our servers and when it's stored in our databases. We use industry-standard protocols that make intercepted information useless to unauthorized parties. Your learning progress, personal details, and communication history all receive this protection.

Our team receives regular training on privacy protection and data handling procedures. We maintain detailed logs of who accesses what information and when, enabling us to track any unusual activity and respond quickly to potential issues.

Data Retention and Deletion

We don't keep your information forever. Our retention policies balance your need for continuity in learning with privacy principles that limit unnecessary data storage.

Active learning data remains accessible while you're enrolled in programs or using our platform. This includes your progress tracking, completed assignments, and earned certifications. We maintain this information to ensure you can pick up where you left off and build upon previous achievements.

After account closure, we retain essential information for 24 months to handle any questions about your certifications or learning history. Communication records and support interactions are kept for 18 months to maintain service quality and resolve any follow-up issues.

Financial records related to course payments are maintained for seven years to comply with accounting regulations. However, these records are separated from your learning data and stored with additional security measures.

International Data Transfers

Our services operate across multiple regions, which sometimes requires transferring your information between different countries. We ensure these transfers maintain the same level of protection regardless of geographic location.

When we transfer data outside Croatia, we use approved transfer mechanisms that provide equivalent privacy protections. This includes contractual safeguards with service providers and compliance with international privacy frameworks.

Cloud storage providers we use maintain data centers in multiple locations, but all are required to meet strict security and privacy standards. Your information may be processed in facilities across Europe, but always under agreements that enforce Croatian and EU privacy requirements.

Cookie Policy and Tracking

Our website uses cookies and similar technologies to enhance your experience and gather insights about platform usage. Understanding how these work helps you make informed decisions about your privacy preferences.

Essential cookies enable basic website functionality – logging into your account, maintaining your session, and remembering your preferences. These cannot be disabled without affecting your ability to use our platform effectively.

You can control non-essential cookies through your browser settings or our cookie preference center. However, disabling certain cookies may limit some platform features or require you to re-enter information more frequently.

Changes and Updates

Privacy practices evolve as technology advances and regulations change. We review this policy annually and update it whenever we make significant changes to our data handling procedures.

When updates occur, we'll notify you through your registered email address and display prominent notices on our platform. Significant changes that affect how we use your information will include a summary of what's different and how it impacts you.

You'll have 30 days to review any major policy changes before they take effect. During this period, you can adjust your privacy settings, export your data, or contact us with questions about the modifications.